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Three 17 Support Centre

19 results for “WhatsApp messages”

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  1. EducatedOn Learning Why do I see a message when I open a course?

    Understand the supportive messages that can appear when you launch learning from your organisation's learning platform, and how to stop seeing them.

  2. EducatedOn Virtual Tutor Send messages to the Virtual Tutor

    Type and send your replies, keep within the 500-character limit and understand what happens if a message is not accepted.

  3. EducatedOn Prior knowledge checks Why isn't my prior knowledge check link working?

    What the expired, already completed and not recognised messages mean, and what to do about each one.

  4. EducatedOn Learning Why do I need to agree to the Terms of Use?

    Find out why a Terms of Use window appears when you open EducatedOn, and when you will see it again.

  5. EducatedOn Troubleshooting Why isn't the Virtual Tutor working?

    Fixes for common Virtual Tutor problems: the microphone, replies that don't appear, messages it won't answer, and discussions that end on their own.

  6. EducatedOn Tenant setup & branding Home page settings reference

    A tab-by-tab guide to the site-wide settings on the Home page, including tone of voice, assessment timings and cognitive load messages.

  7. EducatedOn Troubleshooting Why won't my reference material upload to the AI Builder?

    What the AI Builder's reference material messages and status labels mean, including file type, size and number limits.

  8. EducatedOn AI Builder Restore an earlier version of a build

    Use version history to see changes the Builder Agent has made and revert the draft to an earlier point.

  9. EducatedOn Troubleshooting Why does my LMS course say “Could not obtain learner information from LMS”?

    What to do when EducatedOn content opened from your learning management system can't find who you are, or won't load.

  10. EducatedOn Managing content Review a worksheet and render it as a form

    Check a generated worksheet and its tutor guidance, then turn it into a form that can be filled in and submitted.

  11. EducatedOn Reviewing discussions Review a discussion: insights, feedback and transcript

    Open a learner's virtual discussion to see their score, the AI summary and feedback, the competency assessment and the full transcript.

  12. EducatedOn Managing content Render video and audio for an activity or course

    Turn video and audio scripts into finished media for one activity or every activity in a course.

  13. EducatedOn SCORM, embedding & integrations How does an Aptem content group choose what a learner sees?

    The rules EducatedOn uses to pick content for each Aptem learner, what happens if Aptem can't be reached, and the extras Aptem learners get.

  14. EducatedOn Signing in Sign in with Microsoft 365

    Use your organisation's Microsoft 365 account to sign in to EducatedOn as a learner, without a separate password or code.

  15. EducatedOn Signing in Verify your sign-in and resend codes

    Enter your 6-digit code on the Verify your sign-in page, and get a new emailed code if you need one.

  16. EducatedOn Troubleshooting Why can't I download a SCORM package?

    What the SCORM permission message means and how to get access.

  17. EducatedOn AI Builder Add reference documents and websites to a build

    Give the Builder Agent extra context by uploading Word documents or adding web pages, and understand the limits that apply.

  18. EducatedOn Signing in Why can't I sign in?

    What each sign-in error message means, what to do if your account is locked, and what happens if you hit a code limit.

  19. EducatedOn Troubleshooting Why do I see “Too many requests”?

    EducatedOn limits how often some actions can be repeated in a short time. Here are the limits and what to do if you reach one.

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